Our ResponseWare Team has identified three issues with ResponseWare that are currently affecting TurningPoint Cloud ResponseWare sessions and ResponseWare Student App usage.
While our team is diligently working to resolve these issues as quickly as possible, we have also identified some actions users can take in order to address issues while running TurningPoint Cloud with ResponseWare.
1.) Polling is open and responses are not being received.
Suggested Action: Instructors can repoll the previous question and move forward to the next slide.
2.) Polling closes and chart does not display.
Suggested Action: Instructors can refresh the chart to display responses received.
NOTE: Not all responses may have been captured.
3.) ResponseWare feedback (student to instructor) is not displayed.
Suggested Action: Instructors can end current session and restart the same reserved session, or start a new random session ID.
We sincerely apologize for the impact this disruption may cause your organization. We will be posting regular status updates while these issues are being addressed.
Additional questions can be directed to our customer support team at support@turningtechnologies.com or at 866.746.3015.